On October 22, we are introducing updates to shipping label price adjustments for Markets Pro labels. These updates aim to provide greater transparency for merchants and ensure accurate shipping costs.
What Are Shipping Label Price Adjustments?
A shipping label price adjustment occurs when the shipping carrier identifies discrepancies in the information you provided while purchasing a shipping label. This discrepancy may result in an incorrect label price.
How Do Price Adjustments Work?
- When you purchase a shipping label, you input package details such as weight, dimensions, and destination.
- After the package is shipped, the carrier verifies the accuracy of the details you provided.
- If the carrier finds inaccuracies, they will adjust the shipping label price accordingly.
- The carrier will either credit or debit you the difference, depending on whether the adjustment increased or decreased the cost.
- Your package will still be delivered even if there's an adjustment.
These adjustments are a standard industry practice followed by most shipping carriers to ensure fair pricing based on actual shipping details.
How to Avoid Price Adjustments
To minimize the likelihood of price adjustments, it’s essential to verify the accuracy of the information you enter when purchasing a shipping label. Consider the following tips:
- Double-check the package weight and dimensions before submitting the label details.
- Ensure the destination address is complete and accurate.
- Use a reliable shipping scale to weigh packages.
Timing and Processing of Adjustments
Due to shipping carrier processing times, delays can occur between the initial label purchase and when you see the corresponding charge or credit for a price adjustment. Merchants can monitor these adjustments through the Order timeline events in Shopify’s platform.
For more details and guidance, visit the Shopify Help Center.