Why We Updated the Order Status Page
We’ve introduced new login requirements for the Order Status Page to enhance the security of both merchant and customer information. These updates utilize advanced security measures to prevent unauthorized access while ensuring a smooth experience for your customers.
How Customers Can Access the Order Status Page
Customers now have secure yet convenient ways to access their order details. Here is how access to the Order Status Page works:
- Initially, customers can view the page without logging in for a limited number of browser visits or within a specific timeframe.
- Once the limit is reached, customers will need to provide credentials, such as their phone number, email address, or order number.
- Passwordless login methods are available to further streamline access while maintaining security.
What These Changes Mean for You
These new measures enhance protection for sensitive customer data, reducing the risk of unauthorized access. While the added steps may require minor adjustments for some customers, they ensure compliance with best practices for data security.
For more details about the changes to the Order Status Page, visit our Help Center.