In version 9.20 of the Shopify POS app we’ve introduced support for accepting an unverified return. This will allow retail staff to offer a return to gift cards without the customer presenting a receipt, or having an order number.
What are unverified returns?
An unverified return is a return that takes place when a customer does not have a receipt, or the order cannot be verified in POS, so retail staff cannot confirm the original purchase took place.
Unverfied returns are issued to a gift card that will be visibile within the customer profile. In order to issue an unverified return, gift cards are required to be active in the shop.
Learn more on how to set up and get started with unverified returns in POS in the Shopify Help Center