What Are Unverified Returns?
Unverified returns allow retail staff to process a return when the customer does not have a receipt or the order cannot be verified in the Shopify POS system. This feature provides flexibility to retailers while accommodating customer needs.
Key Benefits
- Offer returns without requiring a receipt or order number.
- Streamline return processes for retail staff.
- Enhance customer satisfaction by offering gift card-based returns.
How Unverified Returns Work
When a customer requests a return without proof of purchase, retail staff can issue a return directly to a gift card. The gift card will be visible within the customer profile for future transactions. This ensures transparency and keeps the process secure.
Requirements for Unverified Returns
- Gift cards must be activated in your shop.
- Retail staff must use version 9.20 or later of the Shopify POS app.
Getting Started
Setting up unverified returns is quick and straightforward. Refer to the Shopify Help Center for detailed instructions on enabling this feature and understanding its functionality.
By implementing unverified returns, your store can better serve customers, even in scenarios where traditional return methods are not feasible.