We've made issuer memos available to view and download directly from the dispute details page in Shopify admin. Issuer memos are documents provided by the cardholder's bank that explain why a chargeback was opened or why it was decided in the cardholder's favor. When a memo is available you'll see a summary of the bank's decision along with a link to download the full document. Use these insights to better understand dispute outcomes and improve evidence for future chargebacks. This update is available to all merchants using Shopify Payments.
Learn more about issuer memos in the Shopify Help Center.
