Shopify Design Support: What You Need to Know
If you're on the Basic Shopify plan or higher, you can access up to 60 minutes of complimentary design support. This time is tracked in 15-minute increments, enabling Shopify merchants to request assistance with select design customizations.
How to Estimate Design Time
To understand how much time a specific customization will take, consult the design time mentioned in the customization description. This helps ensure you manage your 60-minute allotment effectively.
What Shopify Support Covers
Shopify Guru support is limited to specific tasks. Here are the types of services they can assist with:
- Editing the checkout process to improve user experience.
- Customizing or troubleshooting themes with minor code adjustments.
- Installing, removing, or modifying third-party apps not developed by Shopify.
- Troubleshooting third-party code generated by forums or Shopify partners.
- Customizing or troubleshooting content via the rich text editor.
- Adding new fonts to enhance site visuals.
- Editing images, including cropping, color adjustments, and background removal.
- Implementing changes ensuring clarity and preventing misleading information for customers.
What Shopify Support Does Not Cover
While Shopify gurus can assist with many tasks, there are notable limitations:
- Custom translation services for emails or order printer templates.
- Handling significant theme code changes beyond basic troubleshooting.
- Advanced customization of third-party apps or integrations.
Need Help with Unsupported Services?
If you need assistance with tasks outside Shopify's support scope—like complex customizations or third-party integrations—contact me at info@rnrmediagrp.com. I'd be happy to discuss your project and provide a solution tailored to your needs.