To enable customer events access in Shopify, log into your Admin, go to Settings, then Users & Roles. Select a role and enable both "View customer events" and "Manage customer events" permissions, then save.
✓ Key Takeaways
- • To enable customer events access, begin by logging into your Shopify Admin and navigating to the Settings menu.
- • From Settings, proceed to 'Users' and then select 'Roles' to manage user permissions.
- • You must choose the specific role assigned to your account, or the one you intend to modify, to proceed with the changes.
- • Within the selected role, enable both 'View customer events' and 'Manage customer events' permissions.
- • After enabling the required customer event permissions, it is essential to save the changes to apply them successfully.
- Log in to your Shopify Admin
-
Go to Settings
- Click Settings (bottom-left)
-
Open Users → Roles
- Click Users
- Then click Roles
-
Select the Role Assigned to My Account
- Open the role attached to my user (or the role you plan to assign)
-
Enable Customer Events
- Enable:
- ✅ View customer events
- ✅ Manage customer events
- Enable:
-
Save
- Click Save
That’s it.
Accessing Customer Events: Navigate to Shopify Admin
Find Your User Roles and Permissions Settings
Select the Correct User Role for Event Access
Enable Customer Events Permissions: View & Manage
Save Your Changes and Confirm Event Access
Customer Events Access: Quick Facts
FAQ
Why is it necessary to enable customer events access in Shopify?
Enabling customer events access allows specific users to track and analyze customer interactions on your store, providing valuable data for marketing, analytics, and customer service. This permission ensures that only authorized personnel can view or modify sensitive customer activity logs, enhancing security and data integrity.
What is the difference between 'View customer events' and 'Manage customer events'?
'View customer events' grants permission to see the logs and data related to customer actions, like purchases or page visits, without making any changes. 'Manage customer events' provides additional privileges to modify, delete, or create customer event data, which is typically needed for advanced integrations or troubleshooting specific issues.
What should I do if my account doesn't have an assigned role, or if I need to create a new role for specific users?
If your account lacks an assigned role, you can typically create or edit one by navigating to 'Users' then 'Roles' in your Shopify Admin. From there, select 'Create role' to define new permissions, including customer events access, and then assign this role to the appropriate users.
What kind of information is typically included in 'customer events'?
Customer events generally encompass a range of actions taken by customers on your store, such as adding items to a cart, initiating checkout, completing a purchase, or viewing specific products. This data is crucial for understanding user behavior, optimizing the customer journey, and personalizing experiences.
Which types of team members or departments would typically require access to customer events?
Access to customer events is usually essential for marketing teams to track campaign performance, analytics specialists for reporting on user behavior, and customer support representatives for troubleshooting specific customer issues. Developers integrating third-party applications might also require 'manage' access for data manipulation.
Can I revoke or modify customer event permissions after they have been enabled for a role?
Yes, you can modify or revoke these permissions at any time by revisiting the 'Users' and 'Roles' section in your Shopify Admin. Simply select the relevant role, uncheck either 'View customer events' or 'Manage customer events,' and then save your changes to instantly update access levels.
