The redesigned dispute evidence form in Shopify admin helps merchants save time and win more chargebacks by simplifying evidence submission and strengthening their defense.
The new experience includes:
- Reorganized form layout that puts the most important fields front and center, making it faster to complete
- Full transparency into what gets sent to banks—merchants can now see the exact PDF document Shopify generates and submits to payment providers
- *AI-powered defense (optional) *that uses merchant-provided evidence along with other Shopify data related to the chargeback to build a stronger case
- Flexible submission timing allowing merchants to submit their response earlier than the due date if they wish
This is beneficial because it reduces the time spent preparing dispute responses while improving the quality of evidence submitted through AI-enhanced PDF documents, giving merchants a better chance at winning chargebacks.
Learn more about disputing chargebacks in the Shopify Help Center.