PUBLIC-SECTOR CASE STUDY
Shopify development for the work behind public transit.
RNR developed a Shopify-based ticket-commerce portal for Pace Suburban Bus, bringing customer purchases and the staff workflows behind them into one project.
July 2026 delivery milestone
- Client
- Pace Suburban Bus
- Sector
- Public transit / Public sector
- Platform
- Shopify and custom portal development
- Project focus
- Ticket commerce, agency operations, and finance integration
THE CLIENT
A regional public transit agency.
Pace provides public transportation across northeastern Illinois. Its public-service operations create requirements that reach beyond a conventional retail storefront.
Customer purchases are only part of the job.
The project called for online ticket commerce alongside tools for staff to manage serialized tickets, process different order types, maintain customer records, and work with financial reporting and invoicing.
RNR’s role
RNR’s July 31, 2026 delivery report covered Shopify setup, custom portal functionality, customer migration, Oracle Cloud Accounts Receivable integration development, and staff training and testing.
PROJECT SCOPE
Built around the agency’s workflows.
The July delivery milestone covered the following areas of work.
Serialized ticket inventory
Ticket inventory management, sequential serial-number allocation, returns, and low-stock alerts.
Customer and staff ordering
Online purchases and staff-assisted orders, with ticket serial numbers linked to orders and supporting receipts and packing slips.
Customer records and migration
Migration of active customer records from Oracle iStore, together with customer account management and printable order histories.
Oracle Cloud integration development
Development of the Accounts Receivable interface for eligible orders, including invoice references linked back to the portal.
Reporting and staff access
Reporting by order type, period, and customer, alongside configurable access for administrative and staff roles.
Testing, training, and handoff
Testing with Pace staff and training on website administration and ticket management, with preparation for go-live and support.
CLIENT FEEDBACK
What Pace shared at delivery.
Carlos’s feedback followed RNR’s delivery summary and looked ahead to go-live, hypercare, and ongoing support.
Thank you for the detailed summary and, more importantly, for the outstanding work your team has delivered. On behalf of Pace, I want to express our sincere appreciation for the commitment, responsiveness, and speed with which RNR completed this project. The amount of functionality delivered in such a short timeframe is impressive and is a testament to your team's hard work and dedication.
PUBLIC-SECTOR EXPERIENCE
Experience beyond the storefront.
The Pace project demonstrates RNR’s experience translating a public agency’s operating requirements into Shopify and custom software workflows.
Working with agency teams
Coordinating questions, changes, testing, and handoff with client stakeholders.
Delivering against a defined scope
Organizing the work around documented functional requirements and a detailed delivery summary.
Connecting commerce and operations
Considering customer purchasing, staff order processing, inventory, and financial interfaces together.