The Dairy Case Study: Custom Returns Portal
Custom application case study · The Dairy
Custom Returns Portal
Bringing customer return requests and staff review into one purpose-built workflow.
The business need
A return request needs customer context, a reason, a preferred resolution and a way for the support team to follow its progress. Customers also need a way to check the request after it is submitted.
What RNR built
RNR developed a custom Shopify returns portal with a customer-facing request flow and an embedded Shopify staff view.
- Return intake using order and customer information.
- Reason and resolution selection with a return ticket reference.
- Customer return tracking.
- A staff returns queue with order-verification indicators, status management and internal notes.
- An embedded Shopify administration interface.
The purpose it serves
Give customers a structured way to request and track a return while keeping the support team’s review work in a dedicated queue.
Project scope
The portal has a published deployment and a Shopify staff interface. Return eligibility, approvals and refunds remain merchant decisions.
Need a tool built around your workflow?
Tell RNR about the task your team repeats, the systems involved and the experience you want to improve. We can review whether a custom Shopify integration, an internal tool or a prototype fits the project.
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